WHERE IS MY ORDER NOW? CAN I TRACK MY PACKAGE?

Once your order has been received and we have checked your hand-finished piece(s) for accuracy and quality, it will be shipped to you. Once your order ships we will send you a shipping confirmation that includes your order tracking number. Please use that to track your package until it reaches your door.

International orders: If you haven’t received your tracking number more than 5 days after receiving your shipping confirmation, please email us and we will help you track the order.

Contact us toll free at 888-878-7120 | Monday-Friday from 8am–4pm PST
Or contact us via our Customer Support Form at anytime day or night.

HOW LONG WILL IT TAKE TO RECEIVE MY RUSH ORDER?

** Currently we are not offering rush orders. Please know, we do plan to offer expedited shipping again in the future.

WHAT CAN I DO IF MY ITEM ARRIVES DAMAGED?

LeBloc exacts extensive quality control measures, however, in the case of damaged goods please reach out to us as soon as you discover any damage to the piece(s) -within 7 days.

Contact us toll free, at 888-878-7120 | Monday-Friday from 8am–4pm PST
Or, contact us via our Customer Support Form at anytime day or night.

How much does it cost to ship an international order?

LeBloc offers flat rate ($20) worldwide shipping via UPS on all orders placed internationally.

WHAT IF I REFUSE DELIVERY ON AN INTERNATIONAL ORDER?

If you refuse delivery on an international order the package will be abandoned at the border. Because the package cannot be returned to us, you will not be eligible for refund. Please review international orders very carefully to ensure that you have selected the correct color and size and are willing to accept the duties / taxes and any brokerage fees as we cannot cancel an order once processed.

LeBloc offers flat rate ($20) worldwide shipping via UPS on all orders placed internationally.

WHO PAYS THE DUTIES / TAXES / BROKERAGE FEES ON INTERNATIONAL ORDERS?

The recipient of the package is responsible for these fees. These fees are not included in the pricing or shipping/handling charges on our website. It is strongly recommended to check with your local agency for an estimate of these fees prior to placing the order.

I MAY HAVE ENTERED AN INCOMPLETE / INCORRECT SHIPPING ADDRESS.

For us to process your order without delays it is important to provide complete and accurate shipping information, In the event you provided an incomplete/ incorrect shipping address please call us ASAP at 888-878-7120 (Monday - Friday 8am - 4pm PST) and we’ll quickly work to get your order updated.

*Please know it is the customer’s responsibility to provide a reliable shipping address. If the UPS tracking confirms that an order was delivered to the given address, we are unable to re-ship your custom item(s) if it has been lost as a result of a incomplete / incorrect address.