We strive to do our best, however, if you find we've made a mistake on your order, please get in touch with us with. 7 days of receiving your product and we will quickly work to resolve the issue.
After contact, the Le Bloc Jewelry support agent will assess the issue and grant a return merchandise authorization (RMA) for you to print and include with your return. If we have made a mistake on your order we will also issue you a complimentary, electronic return label to ship your order.
All other returns: support agent will send you a merchandise return authorization however the customer is responsible for all shipping costs.
All pieces must be returned in its original pouch, complete with original items and packing materials. This is essential to the exchange.
All pieces must be returned within 10 days of contact with our support team.
After we have receive the physical item, please allow up to 21 days for us to process your exchange, remake your hand-finished piece and to ship it to you. Replacement products will not be crafted and/or shipped until we have received the original item(s) in the above outlined condition —original pouch, with all original items. kems returned without a return authorization cannot be accepted at our facility.
At Le Bloc we pride ourselves on our top quality products, crafted with the best materials and customization. In the event you find we have made an error on your handcrafted custom piece, we are more than happy to fix your piece, free of charge.
If after we attempt to resolve the issue, you are still unsatisfied, we are happy to review and accept returns on a case-by-case basis. All refunds and return requests must be received within 7 days of the original delivery date. All returns received after 30 days from ship date may be subjected to a 20% restocking fee.
All of the Le Bloc pieces are made to order. However you may contact us and cancel or edit your order up to 24 hours after it was placed.
To Make an Edit: A Le Bloc support agent will record the changes for you and send a confirmation email once the order has been adjusted.
To Cancel an Order: A Le Bloc support agent will refund the method of payment used to make the purchase, and cancel the order for you. You will be notified when the refund has been processed.